The primary concern of CA Exoticss Birds is the lifelong well-being of all birds and the satisfaction of all customers. Because we deal with live, highly sensitive avian species, our refund and return policy differs from standard retail. For complete purchase guidelines, please review our Terms & Conditions and Shipping & Delivery Policy.
1. No Returns for “Change of Mind”
To protect the health of our existing avian colony, we cannot accept returns once a bird has left our facility and entered a new environment. The procedure protects birds from disease transmission while preventing them from experiencing distress caused by multiple transportations. Please be certain of your commitment before finalizing your purchase.
2. Health Guarantee & Initial Vet Exam
We guarantee that your bird is healthy at the time of sale.
- The 72-Hour Rule: We strongly recommend that you have your bird examined by a certified avian veterinarian within 72 hours of arrival.
- Certified Health Issues: If a licensed avian vet discovers a pre-existing chronic health condition within this 72-hour window, you must provide us with a formal written report from the vet immediately. In such cases, we will work with you on a resolution, which may include a replacement bird or a partial refund.
3. Non-Refundable Deposits
When you place a deposit on a specific bird (such as a Macaw or African Grey), that bird is removed from the market and we turn away other potential homes. Therefore, all deposits are non-refundable. The deposit will be kept as store credit for future bird purchases when you cannot complete the transaction.
4. Order Cancellations
- Before Shipping: If you cancel your order after full payment but before the bird has been created for transport, a 15% restocking/maintenance fee will be deducted from your refund to cover the care and administrative costs incurred during the holding period.
- After Shipping: Once a bird has been dispatched or delivered to the transport carrier, no cancellations or refunds will be issued.
5. Death During Transit
In the extremely rare and tragic event that a bird does not survive transport, CA Exoticss Birds will provide a full refund or a replacement bird of equal value. To qualify, you must:
- Notify us within 2 hours of the scheduled pickup time.
- Provide clear photographic or video evidence of the bird and the shipping crate.
- Provide a necropsy report if requested by our insurance provider.
6. Responsibility of the Buyer
The buyer assumes full responsibility for the bird’s health and diet and all veterinary expenses after the 72-hour initial health window ends. We provide ongoing assistance to our clients but we will not issue refunds for health problems which result from their incorrect home treatment methods or from accidents or environmental pressure.